ONCE PROMO END, CUSTOMER MIGHT NEED TO ADD VALUE DURING EXCHANGE.

You should take reasonable care to ensure that the items returned to us are not damaged in transit and if appropriate, arrange suitable insurance. Proof of postage will not be accepted/deemed as proof of receipt/delivery.

We will not be responsible for returned items that are lost or damaged in transit.

For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.

The return process may take up to 1 week depending on the stock availability. However, please note that the item may not be exchanged on the spot as it’s subject to stock availability.

Please contact us at 88 for any issues.

If it’s established that exchange is required due to our oversight, you may drop at nearest outlet.

For exchanges on online purchases, you will bear the shipping cost in.

Exchange can only be made within 7 days of receiving goods or receipts at all Al-Ikhsan outlets. Customers can choose to exchange returned item with items of equal or less value. Any accompanying tags must be intact and in original packaging. The item must be in the same condition that you received it. Note that only items that are unworn, unaltered, unwashed and in sellable condition can be returned. However the items must be in good condition with a receipt of purchase.

Email: We will entertain returns within reasonable cause.

Our contact details are as follows:ĭURING THIS CMCO SEASON, OUR TEAM CAN ONLY BE CONTACT VIA EMAIL DUE TO CURRENT WORKING CONDITION (WFH) Email will be reply 3-4 WORKING DAYS. To return a defective item, please contact our support department for assistance via phone or email.

If an item is defective, we will replace the item once the defective item is returned to us, provided we receive notice of the defect within seven (7) days of receipt of such defective item by you.

No cancellation of order or refund will be entertained, unless the item you have ordered is abruptly out of stock or we are unable to fulfil the order for any other reason.

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